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Professional Training

Support the Implementation of Volunteer Programmes


With an increase of more complex social issues, Social Service Agencies may be expected to develop their capabilities to deliver services that are client-centric, relevant and effective. A two-year study of 10 organisations by the National Council of Social Service (NCSS) from 2016 to 2018 found that when they hired a volunteer manager, their volunteer pool increased in total from 27,000 to 41,000 and volunteer hours increased from 189,000 to 422,000 hours. Volunteers are critical support to the Social Services as they strengthen manpower capabilities, assist in service delivery and enhance community engagement.

Aligning with what was mapped out in the NCSS Learning and Development Roadmap for Volunteer Management Practitioners (VMP) which mirrors closely to the Skills framework that outlines technical skills and competencies required by VMPs, this 2-day course aims to equip VMPs with the essential technical skills and competencies to support organisational volunteer programmes as Social Service Agencies anticipate changes in the volunteering landscape and implement new programmes that are beneficial to the service users and volunteers.

Target Audience

Professionals who manage text-based services as part of their daily work.

The skills and knowledge for this course, which the learner is assumed to possess, are as follows:

  • Be able to listen and speak English at a proficiency level equivalent to the Employability Skills System Workplace Literacy (WPL) Level 5
  • Be able to read and write English at a proficiency level equivalent to the Employability Skills System Workplace Literacy (WPL) Level 5
  • Be able to use numeracy skills equivalent to the Employability Skills System Workplace Numeracy (WPN) Level 5
  • Learners need to have basic knowledge of computer skills
  • Cognition: Medium thought processing ability and speed of understanding
  • Emotion: High motivation to work with volunteers; anticipate conflicts and difficult emotions
  • Sociality: Medium to high propensity to engage volunteers

Mode of Delivery: Blended learning (Classroom and Asynchronous E-learning)

Assessment Details: Written Assessment and Role Play

Remarks: The facilitated classroom will be conducted face-to-face at SOS. Learners will be required to attend the assessment (e.g. Role Play / Oral Interview) after the training.

  • Day 0: Mandatory E-Learning (to be completed before Day 1 of training)
  • Day 1: Facilitated Classroom Training
  • Day 2: Facilitated Classroom Training (including a Written Assessment of 75 minutes)
  • Day 3: Role Play / Oral Interview (45 minutes per learner)

Note: Block bookings by Agencies or Entities can be arranged separately. Minimum of 15 pax and maximum of 20 pax to start class.

12 hours

Scheduled Run Dates (Public)

Classroom Training Dates (In-person) Role Play Assessment Dates (On Zoom)
29 & 30 Jul 2024
9am – 5 pm
4, 5, 6 Aug 2024
17 & 18 Oct 2024
9am – 5 pm
23, 24, 25 Oct 2024

For the role play assessment, participants are required to select a 1-hour slot from any of the provided assessment dates during classroom training.

Click Here to Register

Do note that fees are strictly non-refundable once payment has been made. To view the full terms and conditions of our training programmes, please click here.

Please contact for more information on programme fees

Duration (12 hours)

Self-paced e-learning: 1.0 hour
Facilitated Classroom learning (in-person): 9.0 hour (1.5 day)
Assessment (Written and Role Play): 2.0 hour

*Written Assessment will be conducted on the same day as Day 2 of the Classroom learning, towards the end. Role Play Assessment will be conducted one-to-one with Assessor over Zoom on a separate date, typically 1-2 weeks after Classroom learning.

Nett Fee (after SSG-funding) $300*
Course Fee (before SSG-funding) $1,000
* Singaporeans aged 40 & above may receive further subsidy

Learning Outcomes

  • Identify and implement organisational volunteer programmes and training for volunteers
  • Relate and apply organisational legislation, code of practice and standards in implementation of volunteer programmes
  • Use feedback for organisational and volunteer improvement
  • Apply conflict management techniques to resolve conflicts
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