The Crisis Support Executive (CSE) in the Crisis Support Team supports the work of the Core Services by conducting initial assessment of clients’ risks and needs. This includes classifying of incoming calls, emails and text messages according to the risk levels. He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling.
A Counsellor is the team player in the Client Care Services team. The role is a professional on the ground, who provides crisis, trauma and suicide grief counselling, case management and other clinical tasks to the clients served.
He/she is expected to provide high quality clinical services through direct practice, for those who are suicidal, in crisis (inclusive of trauma) or have lost someone through suicide. These services will be delivered through face to face/online counselling, group work, special projects and programmes.
The Crisis Support Executive (CSE) in the Crisis Support Team supports the work of the Core Services by conducting initial assessment of clients’ risks and needs. This includes classifying of incoming calls, emails and text messages according to the risk levels. He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling.
CSE also makes preliminary outgoing calls, emails or text messages, if necessary, to facilitate the initial assessment in terms of client risk level. He or she provides frontline support to volunteers who are manning the organization’s 24-7 hotline service.
The Youth Crisis Facility is a first-of-its-kind, short-term 24/7 residential crisis care service designed to provide immediate and intensive psychosocial support for youths at risk of suicide. The facility offers a safe, stabilising environment where multidisciplinary care and community linkages come together to help youths regain safety, build coping skills, and transition smoothly back to their home or community settings.
The HR Manager plays a strategic and operational role in delivering the full spectrum of human resource functions to support organisational effectiveness and employee experience. Partnering closely with the Head of OD & HR and Centre Director, this role ensures that people practices, systems, and environments are aligned with organisational goals and values.
In addition, the role contributes to creating a supportive and well-managed staff environment, including oversight of staff accommodation to ensure a safe, conducive, and community-oriented living experience where applicable.
The Deputy Director, Crisis Support Team (CST) provides clinical-operational, and governance leadership for the Crisis Support Team. The role is accountable for service quality, risk governance, workforce sustainability, and delivery of safe, effective 24/7 crisis response aligned with organisational mission and regulatory expectations. As a member of the Crisis Care Services leadership team, the role translates strategy into operational priorities and ensures CST remains resilient and future-ready.
The Senior Executive (Training) supports the effective delivery of both the professional and community training programmes by overseeing end-to-end training administrative operations. This role ensures that WSQ and SSG-funded courses, as well as community suicide prevention programmes are administered accurately, efficiently, and in compliance with regulatory requirements.
The incumbent plays a key role in ensuring a positive learner experience, maintaining training quality standards, and supporting the Academy’s mission to build suicide prevention capability across professionals, volunteers, and the community. He/ She also supports the team of internal or Adjunct Trainers to deliver the training programmes.
The Senior Manager (IT) leads the organisation’sIT strategy, infrastructure, cybersecurity, and digital platforms that underpinSOS’s 24/7 lifeline services.
This role is responsible for ensuring the reliability, security, and resilience of mission-critical systems, while strengthening IT governance, service delivery, and operational effectiveness.
The incumbent will play a key role in advancing the organisation’s digital transformation agenda, including the adoption of data, automation, and AI-enabled solutions to enhance service delivery and organisational impact.
This role will also oversee vendor management and lead the IT team to build sustainable and scalable technology capabilities. In addition, the incumbent will provide strategic advisory to senior leadership on technology risks, investments, and innovation priorities.
This is an executive role that supports and carries out the implementation of programmes, activities and events aligned to the strategic direction of Samaritans of Singapore’s (SOS) vision and mission through internal and external communication as well as fundraising and partnership initiatives.
Working closely with the Assistant Manager (Communications) of the Advancement & Planning (A&P) team in implementing all key aspects of internal and external communication. This role will support and drive awareness for SOS’s programs and services in suicide prevention, intervention and postvention including publicity, outreach initiatives, events, talks as well as engagement programmes that are aligned with SOS’ brand and mission ‘To be an available lifeline to anyone in crisis’.
Coupled with proficiency and competencies in impact-driven, outcomes-based marketing communications, the scope of the role also involves developing and supporting relationships with internal and external stakeholders and partners, steering the management of SOS’s owned and paid platforms, and developing compelling narratives to drive through fundraising and advocacy efforts.
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