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Professional Training

Managing Suicide Crisis Over Phone


Suicide intent or crisis confided over the phone can be distressing to the professional or person attending to the caller. The ability to remain engaged with the suicidal person on the line is critical for further intervention. This 2-day course is designed to equip professionals, volunteers or para-helpers with essential knowledge and skills to use the distinctiveness of phone as a service modality to respond and intervene suicide crisis over phone.

Target Audience

Professionals, para-counsellors and volunteers who manage helplines or make regular calls to clients as part of their job or volunteering role. This may include staff and volunteers from crisis helplines, emergency services, customer service, social service and mental health service providers

Note: Block bookings by Agencies or Entities can be arranged separately. Min. 15 and max. of 20 pax to start class

16 hours

Scheduled Run Dates (Public)

17 & 24 Jan 2024 9am – 4pm
Click to Register

Do note that fees are strictly non-refundable once payment has been made. To view the full terms and conditions of our training programmes, please click here.

Please contact for more information on programme fees

Duration (16 hours)

Self-paced e-learning: 3.0 hour
Facilitated Classroom learning (in-person): 12.0 hour (2 full-day or 4 half-day)
Assessment (Written and Role Play): 1.0 hour

*Written Assessment will be conducted on the same day as the last day of Classroom learning. Role Play Assessment will be conducted one-to-one with Assessor over Zoom on a separate date, typically 1-2 weeks after Classroom learning.

Nett Fee (after SSG-funding) $300*
Course Fee (before SSG-funding) $1,000
* Singaporeans aged 40 & above may receive further subsidy

Learning Outcomes

1. Identify personal attitudes and reactions towards suicide that can hinder effective emotional support over the phone compared to face-to-face engagement
2. Apply empathetic listening and conversation structure to engage a suicidal person over phone
3. Apply the suicide risk assessment questions and intervention over phone
4. Implement strategies to manage various types of callers over phone

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