Get Involved

Be a Volunteer

SOS hotline volunteers are people who believe in people, emotionally resilient, and ready to attend regularly to those in distress. You provide a listening ear in a confidential and non-judgmental manner.

Some callers may be elderly suffering isolation, some may be youth stressed out at school or at home, some may be adults facing varied forms of life crises - that's where you come in.

Volunteers will be trained extensively to provide emotional support over the 24-hour hotline. Full-time staff supervise volunteers and follow up on critical cases. 

What are the benefits to being an SOS hotline volunteer?

You can look forward to:
  • A comprehensive volunteer training programme.
  • One-to-one supervision.
  • Opportunities for learning, self-growth and development.
  • Support from professional staff.
  • Great friendships with like-minded others.
  • A sense of well-being from helping someone emotionally through a crisis.

Who should apply?

You should be:
  • Able to dedicate 3-4 hours a week, and one overnight a month, to volunteering on the hotline.
  • Ready to volunteer for at least 2
    years upon completion of volunteer training.
  • Willing to abide by a strict anonymity
    and confidentiality policy.
  • Comfortable in communicating in English; added language proficiencies are a bonus.
  • Open to learning and volunteering
    the SOS way!
  • At least 23 years old.

What skills, experience, and qualifications are preferred?

Varied life and working experience are beneficial while emotional maturity is a must. The ability to show genuine concern and provide a listening ear without judgement is also crucial.

What is the volunteer training programme about?

Volunteer Training Programme
9-12 months

Can I use this opportunity to clock practicum hours?

Hotline volunteering hours may not be used for clocking practicum hours.

SOS also places great emphasis on self-care. Trainee/professional counsellors may find that volunteering on the hotline may be emotionally demanding in addition to your professional workload.

Where does the training and volunteering take place?

Training and volunteering will take place at the SOS office: 10 Cantonment Close, #01-01, S080010.

What is the volunteer application process like and how do I apply?

You may fill in the volunteer application form online or send it to

Shortlisted candidates will then progress to a face-to-face interview to assess their suitability for the volunteer training programme.

Application forms are accepted all year round while interviews and training are conducted twice a year.

For emotional support

24 Hour Hotline

p 1800-221 4444


Need Emotional Support?