The Executive role supports and carries out the implementation of programmes, activities and events aligned to the strategic direction of Samaritans of Singapore’s vision and mission through internal and external communication and partnership initiatives.  

Working closely with the Deputy Director/ Manager of the Advancement & Planning (A&P) team in implementing all operational aspects of key internal and external communication, publicity, social media management and engagement programmes that are aligned with SOS’ brand and vision ‘To be an available lifeline to anyone in crisis’ and to help to support and drive awareness of SOS’ programs and services in suicide prevention, intervention and postvention.

Coupled with strong proficiency in copywriting and digital marketing competencies, the scope of the role also involves developing and supporting relationships with internal and external media and agency partners and to be steering the management of the SOS’ touchpoints including website development and maintenance, writing news letters and speeches and compilation of annual report.
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Working closely with the Deputy Director and Manager to:

·       Ensure compliance of the agency’s branding and positioning in all communication.

·       Plan, coordinate and implement allinternal and external communication activities for SOS.

·       Implement and execute SOS’ digitalinitiatives on social media including Instagram, Facebook, LinkedIn, YouTube,Twitter etc.

·       Interpret and analyze social analytics,campaign impact and effectiveness to align and optimize campaign effectivenessback to the agency’s objectives.

·       Prepare and review collaterals around outreach activities - annual campaign on suicide awareness, collaterals, in-house newsletter, annual report, website, social media and public relations.

·       Support media and partner engagement.

·       Assist in event and program execution and organization.

·       Prepare monthly reports for management team.
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Educational Qualification:

·     Degree in Journalism, Communications or Marketing

Relevant Experience:

·     At least 1year of relevant experience working in Social Service Agencies

·     Excellent proficiency in writing

·     Detailed and meticulous

·     Good planning and organizational skills

·     Able to multi-task and work independently

Behaviour Traits & Attitude:

·     Non-judgmental

·     Empathetic

·     Good communicator

·     Strong team player

·     Confident disposition

·     People-person

·     Keen ability and aptitude to learn and align with the cause and values of the organization
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Please indicate your current and expected salary. Interested persons are invited to send their resume with a recent photograph:

The Senior Executive role provides support and assistance to the Deputy Director and Assistant Manager, to oversee key aspects of donor management, fundraising &community programmes that are aligned with the Samaritans of Singapore’s (SOS)vision ‘To be an available lifeline to anyone in crisis’ and advance the agency’s position as the leading agency in suicide prevention.

The scope involves assistance in developing and maintaining relationships with current and new donors, planning and executing campaigns and events in order to achieve fundraising targets which help to support and sustain SOS’s programs and services in suicide prevention, intervention and postvention.

This role will also manage new and ongoing donor and partner relations and assist in reaching out to external parties and the community at large to enhance outreach via our training and community prevention programmes.
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Duties and Responsibilities:

Working closely with the Deputy Director and Assistant Manager to:

• Cultivate strong relationships with current and new donors & actively develop prospective donor list through     exploring diverse fundraising channels.
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• Analyze and maintain an up-to-date database of current donors, as part of donor relationship and retention management.
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• Assist with planning and executing of fundraising initiatives (i.e., campaigns, events) to meet the fundraising target.
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• Work closely with Communications team to manage events, campaigns and fundraising collaterals.
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• Manage accurate records of event and campaign budgets and expenditure to update internal and external stakeholders in a timely manner.
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• Liaise with internal and external stakeholders for the processing of donations.
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• Prepare regular reports for internal and external reporting to stakeholders (i.e., post-event report, monthly     management report).
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• Perform administrative duties such as handling licensing policy and application, email enquiries, writing of minutes, scheduling meetings, drafting of donor correspondence.
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• Provide support to generate leads for professional training workshops and community programmes.
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Educational Qualification:

·     Degree in Marketing Communications /Fundraising
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Relevant Experience:

·     At least 3 years of relevant experience working in Social Service Agencies

·     Strong written and verbal communication skills

·     Fundraising

·     Analytical skills

·     Project/event management

·     Data mining

·     Digital Marketing
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Behaviour Traits & Attitude:

·     Non-judgmental

·     Empathetic

·     Good communicator

·     Strong team player

·     Confident disposition

·     People-person

·     Keen ability and aptitude to learn and align with the cause and values of the organisation

Please indicate your current and expected salary. Interested persons are invited to send their resume with a recent photograph:

Position Summary:

This role will support the Finance team in all matters related to accounting, financial and compliance matters of the organization.

Duties and Responsibilities:

·     Handle full set of accounts and manage month-end closing.

·     Handle all vendors invoices and staff claims, check, and ensure compliance with internal policies and prepare payment.

·     Process donation received, generate tax receipt and submit yearly reporting to IRAS.

·     Issue sales invoice for training or other income generated activities.

·     Prepare monthly financial reports.

·     Prepare fund reports for submission to respective funders.

·     Generate monthly budgetary report and answer queries if any.

·     Ensure compliance on all financial and statutory filings with respective authorities.

·     Monitoring cash flow, managing placement of fixed deposit and prepare cash flow forecast.

·     Liaise with banks on all banking matters.

·     Liaise with auditors on fundraising and statutory audit matters.

·     Maintain and monitor project/event cost and provide support to internal stakeholders.

·     Maintain fixed asset register which includes recording, tagging, counting and disposal.

·     Manage system implementation related to accounting & financial projects.

·     Assist in drafting internal control documentation, financial related procedures.

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Educational Qualification:

·     Diploma or Degree in Accountancy

Relevant Experience:

·    5 years of experience in managing full sets of accounts

·    Having Dynamic, QuickBooks or other accounting software knowledge.

·    Well-versed in MS Office, especially MS Excel

Behaviour Traits & Attitude:

·      Self-motivated

·      Good team player

·      Able to work independently with minimum supervision

·      Good problem solving and analytical skills

·      Good interpersonal and communication skills

Please indicate your current and expected salary. Interested persons are invited to send their resume with a recent photograph:

Position Summary:

A Social Worker/ Counsellor is the team player in the Client Care Services team. The role is a professional on the ground, who provides crisis, trauma and suicide grief counselling, case management and other clinical tasks to the clients served.

He/she is expected to provide high quality clinical services through direct practice, forthose who are suicidal, in crisis (inclusive of trauma) or have lost someone through suicide. These services will be delivered through face to face/online counselling, group work, special projects and programmes.

Duties and Responsibilities:

·     Provide direct clinical services to suicidal individuals and their concerned parties as well as to suicide survivors over multi-modality approaches such as Counselling, Crisis Support, home visits, group work, phone calls and email.  

·     Participate or take lead in Organisational projects or task forces relating but not limited to core service, as assigned

·     Represent the Organisation on community talks, training programmes or panel discussion to advocate or equip community on the topic of suicide

·     Enhance his/her clinical knowledge and skills through active participation in the supervision; training, collaborative outreach with external professional group/agency and self-learning in order to provide up to standard clinical services to our clients

Educational Qualification:

·      Bachelor Degree or Graduate Diploma in Social Work/ Counselling

·      Registered Social Worker/ Registered Counsellor (preferred)

·      Professional qualification/ certificate in psychotherapy/ therapeutic intervention model (preferred)

Relevant Experience:

·      Possess at least 2 years of direct practice and counselling experience

·      Mental Health/ Grief Counselling

·      Groupwork experience

·      Crisis Management/ Intervention

Behaviour Traits & Attitude:

·      Self-motivated

·      Organized and efficient

·      Good team player

·      Possess good interpersonal communication skills

·      Willing to work in the evenings and during odd hours in accordance to service needs

·      Strong analytic and problem solving skills (preferred)

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Please indicate your current and expected salary. Interested persons are invited to send their resume with a recent photograph:

Position Summary:

A Trainer is the team player in the Community Development Team. This role conducts courses, workshops, talks and trainings for internal and external parties. The scope also involves ad-hoc training administration support as and when required.

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Duties and Responsibilities:

·    Conducts courses, workshops, talks and trainings for internal and external parties.

·    Collaborates closely with internal stakeholders.

·    Provide guidance to corporate trainers i.e. those who underwent train-the-trainer by SOS.

·    Promotes workshops and training to corporates.

·    Conceptualises and implements administrative framework to track training figures and indicators.

·    Evaluates impact of training programmes.

·    Refines learning tools, mode of delivery of training and techniques.

·    Coordinates digitisation of training on e-learning platforms.

·    Conceptualises roadmap to pivot to WSG curriculum and funding.

·    Conceptualises and implement learning management system.

·    Curates and maintains online bite-sized learning content in partnership with internal stakeholders.

·    Front communications with Tote Board e.g. reporting of KPIs and progress updates, service enhancements, etc.

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Educational Qualification:

·       Degree holder with relevant Counsellor/Social Worker experience.

·       Advanced Certificate in Training and Assessment certified or.

·       Advanced Certificate in Learning and Performance certified.

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Relevant Experience:

·      Possess at least 2 years of relevant training experience.

·      Has experience working in non-profit or social service organizations.

·      Ability to collaborate with diverse group of stakeholders.

·      Planning and organizing.

·      Good communication, presentation, and classroom management skills.

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Behaviour Traits & Attitude:

·      Self-motivated.

·      Organized and efficient.

·      Good team player.

·      Possess good interpersonal communication skills.

·      Willing to work in the evenings and weekends in accordance to service needs.

·      Strong analytic and problem solving skills (preferred).

Please indicate your current and expected salary. Interested persons are invited to send their resume with a recent photograph:

Position Summary:

The Volunteer Management (VM) Executive is a member of the VM team who support volunteer-related tasks, mainly recruitment, training, deployment, and development. He or she works closely with colleagues in the Crisis Support Team to ensure the smooth operation of SOS core service such as hotline and CareText, with the mission of being an available lifeline to the distressed and suicidal.

The VM Executive will be coordinating volunteer involvement for the 24-hour Hotline, 24-hour CareText, Emergency stand-by services, and other volunteering role as and when assigned by the Manager of VM team.

The VM Executive is expected to be approachable, personable and has good interpersonal skills. He or she reports to and assists the VM Manager to enhance the service quality and delivery.

Duties and Responsibilities:

·     Supports and co-ordinates roster scheduling and deployment, training and development for SOS Volunteering Core Services

·     Co-ordinates, administers and monitors the different phases of volunteer training or refreshers

·     Supports volunteers to man SOS Volunteering Service, e.g. 24-hr hotline, SOS Care Text, etc.

·     Ensures that volunteers adhere to organisational policies on data security and confidentiality

·     Motivates and encourages camaraderie spirit amongst volunteers through various strategies

·     Provides volunteer administration IT support, e.g. updating volunteer database

·     Assists in special projects and other duties (e.g. volunteer interviews) as assigned

Educational Qualification:

·     Diploma in Arts, Social Work, Psychology, Management, or related discipline

Relevant Experience:

·    At least 1-2 years of work experience

·    Good interpersonal and communication skills

·    Networking skills

·    Group facilitation skills

Behaviour Traits & Attitude:

·      Self-motivated

·      Goodteam player

·      Willingto work in the evenings and during odd hours in accordance to service needs

·      Approachable and personable

Please indicate your current and expected salary. Interested persons are invited to send their resume with a recent photograph:

Position Summary:

The Crisis Support Executive (CSE) in the Crisis Support Team supports the work of the Core Services by conducting initial assessment of clients’ risks and needs. This includes classifying of incoming calls, emails and text messages according to the risk levels. He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling.

CSE also makes preliminary outgoing calls, emails or text messages, if necessary, to facilitate the initial assessment in terms of client risk level. He or she provides frontline support to volunteers who are manning the organization’s24-7 hotline service.

Duties and Responsibilities:

·      Conduct initial assessment and classify incoming calls, emails and text messages according to the risk levels. Scope of work includes:

- Classify calls, emails, text messages on the system

- Make outgoing calls, emails or text messages where necessary to facilitate assessment

- Provide first level response to low-risk clients where necessary

- Provide information on SOS services or on community resources to third party callers

- Support in the administration and documentation of the processes

- Refer cases to the Clinical team for follow up actions/ crisis support interventions

- Coordinate on the activation of emergency support where applicable

·      Frontline support to volunteers (SAMs) who are manning the organization’s 24-7 Services. Scope of work includes:

- Assist with phone or chat duties in the event of shortage of volunteers

- Being activated onsite to support persons in crisis or next-of-kin

- Support in training and supervision of trainee volunteers

- Orientate and guide new volunteers who have just started performing call or messaging duties on their own

- Support and guide volunteers in the Phoneroom or over online platforms by listening in during calls or monitor chats and provide consultation where appropriate

- Conduct debrief sessions with volunteers where necessary, especially for those who handled calls or chats with imminent risks and experienced distress as a result

- Update volunteers on callers’ or clients’ development

- Provide off-site support for volunteers outside of office hours where necessary

Educational Qualification:

·     Diploma or equivalent in Social Work, Psychology or in Counselling (preferred)

Relevant Experience:

·    On-the-job training available

·    At least 1-2 years of experience in the Social Service Sector (preferred)

·    Understands the Social Service landscape (preferred)

·    Experience in volunteer management or volunteered with other SSAs or hotline operation(preferred)

·    Knowledge of Mandarin is essential to converse with Mandarin-speaking callers

Behaviour Traits & Attitude:

·      Self-motivated

·      Good team player

·      Possess good interpersonal communication skills

·      Willing to perform shift work which includes evenings, overnights, weekends and on public holidays (mandatory)

·      Strong analytic and problem solving skills (preferred)

Please indicate your current and expected salary. Interested persons are invited to send their resume with a recent photograph: