About SOS
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Careers

Samaritans of Singapore (SOS) is dedicated to providing confidential emotional support to individuals facing a crisis, thinking about suicide or affected by suicide. Non-religious and not for profit, our work focuses on crisis intervention and suicide prevention.

If you have what it takes to work in a challenging and rewarding environment, join us to make a difference to the beneficiaries we serve.

Available Positions

Job Code: 
1008
 | 
Published: 
November 25, 2020
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Job Description

The Senior IT Administrator must have the ability to plan, implement, monitor and review overall IT administration work.  He/She will manage vendors and maintain all ICT systems and equipment to ensure full functionality by analyzing logs/reports and setting up procedures for IT issues to be resolved in a timely manner. He/She should also have the ability to be proactive and provide timely assistance to serve our clients’/staff needs.

1)     Management and maintenance of ICT systems such as CRM, LAN, telephony, Database and Storage system

  • Develop and review procedures for staffs and volunteers to report IT issues.
  • Troubleshoot issues reported and provide remote support after office hours. Activation to office is required if remote support doesn’t work.
  • Manage and coordinate with vendors and service providers to solve technical issues, conduct system enhancements and improving work experience in office.
  • Ensure periodic backups and health checks are done.
  • Ensure reports are submitted and Critical issues are raised promptly.
  • Ensure User Manuals are clear and up-to-date.
  • Provide end-user support to staffs and volunteers.

2)     Management of organization email service (Outlook 365)

  • Ensure the email service is available and troubleshoot any email-related issues.
  • Monitor and improve spam filtering in webmail to reduce the number of spams from reaching SOS email accounts.
  • Conduct housekeeping of email accounts such as creation, deletion, editing etc.

3)     Other IT administrative work

  • Maintain IT configurations, procedures and standard documentation.
  • Conduct Windows Server, file server, Active Directory, DNS administrative work.
  • Perform daily system monitoring, verifying the availability of all systems (servers, telephony system, staff desktops and hotline agents).
  • Apply Windows Desktop OS updates and patches on regular basis, configured or added new services based on staff requirements.
  • Document and record major IT incidents, issues, tasks and projects.
  • Prepare and configure IT equipment and accounts for users upon request.
  • Manage and maintain all IT asset inventories (software and hardware).

4)    Records Management Administrator

  • Maintenance of records management policies, including the SOS file management system, record retention and disposal policies.
  • Maintenance of File Management System including File Naming Convention.

5)    Monthly Reports

  • On-going progress of current projects.
  • Performance and Productivity level of CRM system.
  • Uptime /Downtime statistics.
  • Maintenance and Service Schedule.
  • Vendor support level.

Candidate Requirements

  • Diploma / Bachelor Degree in IT.
  • IT Hardware Technician.
  • Software Developer.
  • Network Technician.
  • Basic knowledge with Cisco devices (switches, IP phones etc).
  • Basic knowledge with Microsoft SQL Server and managing database.
  • Basic IT networking skills.
  • Singaporeans / PRs ONLY.

Only shortlisted candidates will be notified.

How to apply

Please indicate your current and expected salary. Interested persons are invited to send their resume with a recent photograph:

By email:
HRD@sos.org.sg
By mail: 

Samaritans of Singapore (SOS) Human Resource Department
Block 10 Cantonment Close #01-01 Singapore 080010

Salary will commensurate with qualifications and working experience. Only shortlisted candidates will be contacted.
Job Code: 
1007
 | 
Published: 
November 25, 2020
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Job Description

The Project Manager is a member of a development team that is to deliver a digitalized solution for the telephony system. He/She is to collaborate with multi-vendors, ensuring the successful deployment of the solution. He/She reports to the project steering committee and reports project milestones and progress to the management team and other stakeholders.  This is a 2-year contract position.

Core Responsibilities

  • Develop a comprehensive project plan; determine and define clear deliverables for each milestone in consultation with the project steering committee.
  • Coordinate and oversee the technical design and architecture for the solution, integrating inputs from multiple vendors.
  • Engage and manage system integrator and other related IT vendors.
  • Oversees the tasks of internal staff assigned to the project as well as liaise with external vendor teams working on the project, ensuring that all established milestones are actively in progress.
  • Work with project team to set up scenarios for testing.
  • Coordinate  and work with the three data annotators.

Key Deliverables

  • Set up project gantt chart and deliverables.
  • Establish  service level agreement with vendor.
  • Develop test cases.

Knowledge & Skills

  • Understand Contact center architecture, Network design principles, Systems integration principles and professional delivery services.
  • Able to effectively coordinate, manage and drive a complex, multi-vendor project spanning multiple technology stacks, including voice telephony, AI, CRM, Cloud services and middleware applications.
  • Excellent organizational and time management skills. Ability to lead teams and execute on multiple tasks simultaneously.
  • Able to communicate clearly verbally and in writing.
  • Experience in networking/ connecting between the telephony system, Software Interface and the CRM system.
  • Excellent team player.
  • Integrity and maturity in handling confidential data/matters.

Candidate Requirements

  • Degree in Telecommunications, Computer Science, Electrical/Electronics Engineering.
  • > 3 years of experience in the capacity of technical Project manager/Solutions architect/Senior engineer in one or more of these areas - Telecom, Contact Centre, AI, CRM, Systems Integration, Software professional services.
  • Singapore/Singapore PRs Only.
  • Able to start ASAP.

How to apply

Please indicate your current and expected salary. Interested persons are invited to send their resume with a recent photograph:

By email:
HRD@sos.org.sg
By mail: 

Samaritans of Singapore (SOS) Human Resource Department
Block 10 Cantonment Close #01-01 Singapore 080010

Salary will commensurate with qualifications and working experience. Only shortlisted candidates will be contacted.
Job Code: 
1006
 | 
Published: 
November 25, 2020
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Job Description

The Research Executive is an independent contributor in the Chief Executive’s Office.  

The role requires close working relationship with the Core Services Department to understand cases and issues faced in the various channels of services, mental health landscape and uses recognised methodologies and techniques to conduct research and translate the results in a purposeful and impactful way.

He/She is expected to collaborate with stakeholders (when appropriate) and provide high quality research that are useful for the community, especially to SOS in how we can improve our services.

Core Duties and Responsibilities

  • Identify relevant data to be collected and assist in data collection.
  • Manage research data and keep up-to-date records.
  • Analyse, summarise and present research findings both internally and externally.
  • Conduct literature and database searches; identify key findings of previous research and summarise literature surveys as well as past relevant research papers.
  • Contribute to production of research reports and publications.
  • Enhances his/her knowledge in our core services through participation in case discussions, training and self-learning.
  • Reviews relevant literature/reports and shares internally.
  • Administration duties including data collation and management.
  • Participates and assists in special projects and other duties as assigned.

Key Deliverables

  • Lead in the annual SOS National Survey project and co-present the findings internally and externally.
  • Datamining using SOS data for data analysis.
  • Participates in other research projects which may or may not be initiated by SOS when required.
  • Works under the guidance and instructions of the Sr Management and contributes as a team player in special projects when required.

Candidate Requirements

  • A Bachelor Degree or Graduate Diploma in Social Work/Counselling with Modules in Research/Statistics and Data Analysis (Registered Social Worker/ Registered Counsellor will be good)
  • Singaporeans/PRs only
  • At least 2 years of experience in research work (Experience in counselling/operations work in social service sector/healthcare environment will be an added advantage)
  • Research Methodology
  • Data Analysis
  • Report writing skills
  • Presentation skills
  • Digital literacy

Only shortlisted candidates will be notified.

How to apply

Please indicate your current and expected salary. Interested persons are invited to send their resume with a recent photograph:

By email:
HRD@sos.org.sg
By mail: 

Samaritans of Singapore (SOS) Human Resource Department
Block 10 Cantonment Close #01-01 Singapore 080010

Salary will commensurate with qualifications and working experience. Only shortlisted candidates will be contacted.
Job Code: 
1005
 | 
Published: 
November 25, 2020
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Job Description

The Programme Executive in the ‘24-7 Support’ team supports the work of the Core Services by conducting initial assessment of clients’ risks and needs and classifies incoming calls, emails and text messages according to the risk levels. He/She decides the follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling. Programme Executive also makes preliminary outgoing calls, emails or text messages and provides frontline support to volunteers who are manning the 24-7 hotline service.

He/She must be willing to do shift work which includes evenings, weekends, overnights and public holidays.

Candidate Requirements

Education Qualifications & Other Requirement

  • A Diploma or equivalent in Social Work, Psychology or in Counselling.
  • Supervision and administration duties.
  • Making outgoing calls and emails.
  • Coordinating emergencies.
  • Frontline support to volunteers.
  • Conducting debriefs especially for distressed volunteers.
  • Providing off-site support outside office hours.
  • 1-2 years of experiences in the Social Service Sector.
  • Experience in volunteer management or hotline operation.
  • Singaporeans/PR only

How to apply

Please indicate your current and expected salary. Interested persons are invited to send their resume with a recent photograph:

By email:
HRD@sos.org.sg
By mail: 

Samaritans of Singapore (SOS) Human Resource Department
Block 10 Cantonment Close #01-01 Singapore 080010

Salary will commensurate with qualifications and working experience. Only shortlisted candidates will be contacted.

Can't join us? Contribute in other ways.

For emotional support

24 Hour Hotline

p 1800-221 4444

E-mail

m PAT@SOS.ORG.SG