About SOS
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Careers

Samaritans of Singapore (SOS) is dedicated to providing confidential emotional support to individuals facing a crisis, thinking about suicide or affected by suicide. Non-religious and not for profit, our work focuses on crisis intervention and suicide prevention.

If you have what it takes to work in a challenging and rewarding environment, join us to make a difference to the beneficiaries we serve.

Available Positions

Job Code: 
 | 
Published: 
April 1, 2022
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Job Description

POSITION SUMMARY

Coordinates and supervisesresearch projects to accomplish specific objectives. This includes identifyingresearch goals, establishing methods and setting budgets research effortsacross the organization.

DUTIES AND RESPONSIBILITIES

Major Roles

1) Develop roadmap and manage the design, implementation andoversight of SOS research and evaluation processes.

2) Design and write research proposals to tap external fundingsources.

3) Mine SOS service data to evaluate SOS service provision andperformance. 

4) Partner with SOS service and/or training departments to developbroad knowledge management strategy refine service delivery and outcomes.

5) Curate and maintain a dashboard of all relevant and currentprogramme measurement data that is easily accessed by SOS staff.

6) Design transparent, standardised, and accessible systems forcapturing, integrating and distributing measurement data across SOS.

7) Serve as primary liaison, steward and cultivate high-levelrelationships with researchers and partners.

8) Partner with Advocacy, Communication and Engagement (ACE) teamto ensure that accurate and compelling data is integrated into marketingcollateral and key communications messages.

9) Manage a variety of high-impact special projects for ChiefExecutive/Operating Officer, conducting relevant research and analysis on anas-needed basis.

 

ADDITIONAL ROLES AND RESPONSIBILITIES

1) Act as trainer and curriculum developer for SOS trainingprogrammes such as SISW, GISW, #howru, etc.

2) Perform social-work related functions within Crisis Support andClient Care teams when needed and/or appropriate.

Candidate Requirements

EDUCATIONAL QUALIFICATION

·      Postgraduate

·      Registered Social Worker (preferred)

·      Relevant professional qualification in psychotherapy/therapeutic intervention model and clinical supervision(preferred)

 

RELEVANT EXPERIENCE

•            3to 5 years of experience in research or data analytic projects.

•            Conducted research relevant to mental health.

 

CORE COMPETENCIES

•            Qualitative and quantitative research ability

•            Project management

•            Ability to collaborate with diverse group of stakeholders

•            Presentation skill

•            Research writing skill

How to apply

Please indicate your current and expected salary. Interested persons are invited to send their resume with a recent photograph:

By email:
HRD@sos.org.sg
By mail: 

Samaritans of Singapore (SOS) Human Resource Department
Block 10 Cantonment Close #01-01 Singapore 080010

Salary will commensurate with qualifications and working experience. Only shortlisted candidates will be contacted.
Job Code: 
1017
 | 
Published: 
February 10, 2022
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Job Description

Job Highlights

  • Purposeful work
  • Great team
  • Benefits

Job Description

The Assistant Volunteer Management Executive (AVME) is a member of the VM team who support volunteer-related tasks, mainly volunteer recruitment, training, scheduling, and development. He or she works closely with the VM team, trainers and co-facilitators to recruit and equip potential volunteers with relevant skillset so as to support the distressed, achieving our mission of being an available lifeline to anyone in crisis.

The AVME will also be coordinating volunteer involvement for the 24/7 hotline, SOS Care Text, Emergency stand-by services, and other volunteering role as and when assigned by the Manager of VM team.

The AVME is expected to possess excellent organizational skills, be approachable and personable. He or she reports to and assists the VM Manager to enhance the service quality and delivery of volunteer matters.

Core Duties and Responsibilities

· Support and co-ordinates roster scheduling, training and development for SOS Volunteering Services, e.g. 24-hr hotline, SOS Care Text, etc.

· Co-ordinates, administers and monitors the different phases of volunteer training or refreshers

· Supports volunteers to man SOS Volunteering Service, e.g. 24-hr hotline, and SOS Care Text, etc.

· Maintaining up-to-date volunteer training records, such as volunteer progress tracking, schedules, and attendance sheets

· Work closely with stakeholders such as trainers and volunteers to ensure training logistics are implemented in order.

· Ensures that volunteers adhere to organisational policies on data security and confidentiality

· Motivates and encourages camaraderie spirit amongst volunteers through various strategies

· Provide other volunteer administration support, e.g. updating volunteer recruitment database

· Assists in special projects and other duties (e.g. volunteer interviews) as assigned

Candidate Requirements

Educational Qualifications

• Diploma in Human Resource Management, Business Administration, or related discipline

Relevant Experience

• At least 1-2 years of work experience

• 2 years of direct work experience with trainers and volunteers (preferred)

Knowledge & Skills

• Excellent organizational skills

• Good interpersonal and communication skills to converse with trainers and volunteers

• Ability to multitask, and work effectively under tight deadlines

• Proficiency in Microsoft office

• Group facilitation skills (preferred)

Behaviour Traits and Attitudes

• Willing to work in the evenings and during odd hours (e.g. weekends) in accordance to service needs

• Self-motivated and good team player

• Organized and meticulous

• Approachable and personable

How to apply

Please indicate your current and expected salary. Interested persons are invited to send their resume with a recent photograph:

By email:
HRD@sos.org.sg
By mail: 

Samaritans of Singapore (SOS) Human Resource Department
Block 10 Cantonment Close #01-01 Singapore 080010

Salary will commensurate with qualifications and working experience. Only shortlisted candidates will be contacted.
Job Code: 
1016
 | 
Published: 
February 10, 2022
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Job Description

Job Highlights

  • Purposeful work, a chance to impact life, great team to work with

Job Description

The Crisis Support Executive (CSE) in the Crisis Support Team supports the work of the Core Services by conducting initial assessment of clients’ risks and needs.  This includes classifying of incoming calls, emails and text messages according to the risk levels. He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling. CSE also makes preliminary outgoing calls, emails or text messages, if necessary, to facilitate the initial assessment in terms of client risk level. He or she provides frontline support to volunteers who are manning the organization’s 24/7 hotline service.

Conduct initial assessment and classify incoming calls, emails and text messages according to the risk levels. Scope of work includes:

  • Classify calls, emails, text messages on the system
  • Make outgoing calls, emails or text messages where necessary to facilitate assessment
  • Provide first level response to low risk clients where necessary
  • Provide information on SOS services or on community resources to third party callers
  • Support in the administration and documentation of the processes
  • Refer cases to the Clinical team for follow up actions/crisis support interventions
  • Coordinate on the activation of emergency support where applicable

Frontline support to volunteers (SAMs) who are manning the organisation’s 24/7 Services. This area of work includes:

  • Assist with phone or chat duties in the event of shortage of volunteers
  • Being activated onsite to support persons in crisis or next-of-kins
  • Support in training and supervision of trainee volunteers
  • Orientate and handhold new volunteers who just started to perform call or messaging duties on their own
  • Support and guide volunteers in the Phoneroom or over online platforms by listening in during calls or monitoring chats and providing consultation where appropriate
  • Conduct debrief sessions with volunteers where necessary, especially for those who handled calls or chats with imminent risks and experienced distress as a result
  • Update volunteers on callers' or clients’ development
  • Provide offsite support for volunteers outside of office hours where necessary

Candidate Requirements

Requirements:

> Min. Diploma or equivalent in any discipline

> Diploma or equivalent in Social Work, Psychology or Counselling (preferred)

> Experience in casework or crisis work; at least 1-2 years of experience in the Social Service Sector (preferred)

> Understands the Social Service landscape (preferred)

> Experience in volunteer management or had volunteered with other SSAs

> Willing to perform shift work which includes evenings, overnights, weekends and on public holidays (mandatory)

How to apply

Please indicate your current and expected salary. Interested persons are invited to send their resume with a recent photograph:

By email:
HRD@sos.org.sg
By mail: 

Samaritans of Singapore (SOS) Human Resource Department
Block 10 Cantonment Close #01-01 Singapore 080010

Salary will commensurate with qualifications and working experience. Only shortlisted candidates will be contacted.
Job Code: 
1015
 | 
Published: 
February 10, 2022
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Job Description

A Senior Counsellor/Senior Social Worker is a key team player in the Client Care Services team. The role is a mid-level team leader who manages, supervises, and coordinates the professional staff in his/her clinical cases which consist of crisis, trauma and suicide grief counselling, case management and other clinical tasks to the clients served.

On top of the supervisory role, he/she is expected to be the role model who demonstrates a high level of clinical competency through direct practice, for those who are suicidal, in crisis or have lost someone through suicide. These services will be delivered through face to face/online counselling, group work, special projects, and programmes.

As the bridge between frontline and management, he/she facilitates communication and assists in the implementation of agency policy. He/she also assists the Manager on management, administration, and service planning.


CORE DUTIES AND RESPONSIBILITIES

• Enhance his/her clinical knowledge and skills through active participation in supervision, training, collaborative outreach with external professional group/agency and self-learning in order to provide up to standard clinical services to our clients

• Provide direct clinical services, including handling counselling cases, offering crisis support to suicidal individuals & their concerned parties, and rendering grief counselling to suicide survivors

• Supervise professional staff in his/her sub team, upkeep the service standard and their clinical competency through clinical supervision

• Oversee, manage, and coordinate the sub-team and its services, ensuring the service output and outcome quality. Support other Senior Counsellor / Social Worker on overseeing, managing, and coordinating the other sub-teams and their services if necessary

• Assist the Manager on the implementation of agency policy, management, administration and service planning

• Participate or take lead in organisational projects or task forces relating but not limited to core service, as assigned

• Represent the organisation on community talks, training programmes or panel discussion to advocate or equip community on the topic of suicide P-I-P


KEY DELIVERABLES

• Ensure his/her clinical service output and outcome meet targets. Active participation in the supervision, training, collaboration/outreach of team and active self-learning

• Ensure the sub-team and its services fulfil the clinical competency, EPES (and any other criteria set by other funding agreement) output and outcome targets.

• Be a team player who contributes positively and sustaining quality client services. Bring the client care service team together and enhance the communication between frontline and management.

Candidate Requirements

KEY DELIVERABLES

• Ensure his/her clinical service output and outcome meet targets. Active participation in the supervision, training, collaboration/outreach of team and active self-learning

• Ensure the sub-team and its services fulfil the clinical competency, EPES (and any other criteria set by other funding agreement) output and outcome targets.

• Be a team player who contributes positively and sustaining quality client services. Bring the client care service team together and enhance the communication between frontline and management.


EDUCATIONAL QUALIFICATION

• Bachelor Degree or Graduate Diploma in Social Work/ Counselling

• Registered Social Worker/ Registered Counsellor (preferred)

• Professional qualification/ certificate in psychotherapy/ therapeutic intervention model (preferred)


RELEVANT EXPERIENCE

• At least 5 years of direct practice and counselling experience with at least 2 years of supervisory experience

• 8 years of direct practice and counselling experience with 3 years of supervisory experience (preferred)


KNOWLEDGE & SKILLS

• Clinical Supervision

• Manpower & Service Planning

• Crisis Management/ Intervention

• Mental Health/ Grief Counselling (preferred)

• Group work experience (preferred)

• Conversant in a 2ⁿd language (preferred)


BEHAVIOUR TRAITS & ATTITUDE

• Self-motivated

• Organized and efficient

• Good team player

• Possess good interpersonal communication skills

• Willing to work in the evenings and during odd hours in accordance to service needs

• Demonstrate leadership abilities

• Strong analytic and problem solving skills (preferred)


SUPERVISORY RESPONSIBILITY

The Senior Counsellor/Senior Social Worker provides both clinical and administrative supervisions to his/her professional staff under his/her sub team. They are either Social Workers or Counsellors.

How to apply

Please indicate your current and expected salary. Interested persons are invited to send their resume with a recent photograph:

By email:
HRD@sos.org.sg
By mail: 

Samaritans of Singapore (SOS) Human Resource Department
Block 10 Cantonment Close #01-01 Singapore 080010

Salary will commensurate with qualifications and working experience. Only shortlisted candidates will be contacted.

Can't join us? Contribute in other ways.

For emotional support

24 Hour Hotline

p 1800-221 4444

E-mail

m PAT@SOS.ORG.SG