Position Summary:

A Counsellor is the team player in the Client Care Services team. The role is a professional on the ground, who provides crisis, trauma and suicide grief counselling, case management and other clinical tasks to the clients served.

He/she is expected to provide high quality clinical services through direct practice, for those who are suicidal, in crisis (inclusive of trauma) or have lost someone through suicide. These services will be delivered through face to face/online counselling, group work, special projects and programmes.  

Duties and Responsibilities:

• Provide direct clinical services to suicidal individuals and their concerned parties as well as to suicide survivors over multi-modality approaches such as Counselling, Crisis Support, home visits, group work, phone calls and email.  
• Participate or take lead in Organisational projects or task forces relating but not limited to core service, as assigned
• Represent the Organisation on community talks, training programmes or panel discussion to advocate or equip community on the topic of suicide
• Enhance his/her clinical knowledge and skills through active participation in the supervision; training, collaborative outreach with external professional group/agency and self-learning in order to provide up to standard clinical services to our clients

Educational Qualification:

• Bachelor Degree or Graduate Diploma in Counselling
• Registered Counsellor (preferred)
• Professional qualification/ certificate in psychotherapy/ therapeutic intervention model (preferred)

Relevant Experience:

• Possess at least 2 years of direct practice and counselling experience
• Mental Health/ Grief Counselling
• Group work experience
• Crisis Management/ Intervention

Behaviour Traits & Attitude:

• Self-motivated
• Organised and efficient
• Good team player
• Possess good interpersonal communication skills
• Willing to work in the evenings and during odd hours in accordance with service needs
• Strong analytic and problem-solving skills (preferred)

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Please indicate your current and expected salary. Interested persons are invited to send their resume with a recent photograph:

Position Summary:

A Trainer is the team player in the Community Development Team. This role conducts courses, workshops, talks and trainings for internal and external parties. The scope also involves ad-hoc training administration support as and when required.

Duties and Responsibilities:

• Conducts courses, workshops, talks and trainings for internal and external parties

• Collaborates closely with internal stakeholders
• Provide guidance to corporate trainers i.e. those who underwent train-the-trainer by SOS
• Promotes workshops and training to corporates  
• Conceptualises and implements administrative framework to track training figures and indicators
• Evaluates impact of training programmes  

• Refines learning tools, mode of delivery of training and techniques 
• Coordinates digitalisation of training on e-learning platforms
• Conceptualises roadmap to pivot to WSG curriculum and funding
• Conceptualises and implement learning management system  
• Curates and maintains online bite-sized learning content in partnership with internal stakeholders

• Front communications with Tote Board e.g. reporting of KPIs and progress updates, service enhancements etc

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Educational Qualification:

• Degree holder with relevant Counsellor/Social Worker experience
• Advanced Certificate in Training and Assessment certified or
• Advanced Certificate in Learning and Performance certified

Relevant Experience:

• Possess at least 2 years of relevant training experience
• Has experience working in non-profit or social service organizations
• Ability to collaborate with diverse group of stakeholders
• Planning and organizing

• Good communication, presentation, and classroom management skills

Behaviour Traits & Attitude:

• Self-motivated

• Organized and efficient
• Good team player
• Possess good interpersonal communication skills
• Willing to work in the evenings and weekends in accordance to service needs
• Strong analytic and problem solving skills (preferred)

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Please indicate your current and expected salary. Interested persons are invited to send their resume with a recent photograph:

Position Summary:

The Crisis Support Executive (CSE) in the Crisis Support Team supports the work of the Core Services by conducting initial assessment of clients’ risks and needs. This includes classifying of incoming calls, emails and text messages according to the risk levels. He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling.

CSE also makes preliminary outgoing calls, emails or text messages, if necessary, to facilitate the initial assessment in terms of client risk level. He or she provides frontline support to volunteers who are manning the organization’s24-7 hotline service.

Duties and Responsibilities:

·      Conduct initial assessment and classify incoming calls, emails and text messages according to the risk levels. Scope of work includes:

- Classify calls, emails, text messages on the system

- Make outgoing calls, emails or text messages where necessary to facilitate assessment

- Provide first level response to low-risk clients where necessary

- Provide information on SOS services or on community resources to third party callers

- Support in the administration and documentation of the processes

- Refer cases to the Clinical team for follow up actions/ crisis support interventions

- Coordinate on the activation of emergency support where applicable

·      Frontline support to volunteers (SAMs) who are manning the organization’s 24-7 Services. Scope of work includes:

- Assist with phone or chat duties in the event of shortage of volunteers

- Being activated onsite to support persons in crisis or next-of-kin

- Support in training and supervision of trainee volunteers

- Orientate and guide new volunteers who have just started performing call or messaging duties on their own

- Support and guide volunteers in the Phoneroom or over online platforms by listening in during calls or monitor chats and provide consultation where appropriate

- Conduct debrief sessions with volunteers where necessary, especially for those who handled calls or chats with imminent risks and experienced distress as a result

- Update volunteers on callers’ or clients’ development

- Provide off-site support for volunteers outside of office hours where necessary

Educational Qualification:

·     Diploma or equivalent in Social Work, Psychology or in Counselling (preferred)

Relevant Experience:

·    On-the-job training available

·    At least 1-2 years of experience in the Social Service Sector (preferred)

·    Understands the Social Service landscape (preferred)

·    Experience in volunteer management or volunteered with other SSAs or hotline operation(preferred)

·    Knowledge of Mandarin is essential to converse with Mandarin-speaking callers

Behaviour Traits & Attitude:

·      Self-motivated

·      Good team player

·      Possess good interpersonal communication skills

·      Willing to perform shift work which includes evenings, overnights, weekends and on public holidays (mandatory)

·      Strong analytic and problem solving skills (preferred)

Please indicate your current and expected salary. Interested persons are invited to send their resume with a recent photograph: