About SOS
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Careers

Samaritans of Singapore (SOS) is dedicated to providing confidential emotional support to individuals facing a crisis, thinking about suicide or affected by suicide. Non-religious and not for profit, our work focuses on crisis intervention and suicide prevention.

If you have what it takes to work in a challenging and rewarding environment, join us to make a difference to the beneficiaries we serve.

Available Positions

Job Code: 
1028
 | 
Published: 
October 22, 2021
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Job Description

This role supports and carries out the implementation of programmes, activities and events aligned to the strategic directions of the Charity’s vision and mission through partnership and engagement initiatives.  

This role supports the HOD/ Assistant Manager (AM) of P & E in the implementation of all operational aspects of key external, publicity and engagement programmes that are aligned with the SOS brand and its vision to be the ‘Premier organization in suicide prevention’.  

The scope involves supporting relationships and programme synergies with external parties and the community at large to enhance outreach programmes, training, public relations, fund development and research. The role is also to support and assist in implementing and delivering tasks to support the strategies into actions in the stated areas. He/she also assists in selected events to represent SOS in public.  

FUNCTIONAL RESPONSIBILITIES
 
Working closely with HOD and AM to assist and support to:

  • Plan, coordinate, implement and  assess the impact of all publicity, outreach, community, research, fundraising  projects, events, and activities
  • Monitor, assess, review and make recommendations on  progress of all public events and activities through project management
  • Initiate, develop and review strategies to establish, manage and maintain community partnership and donor relationships
  • Prepare and  review other organisational Partner Engagement outreach activities - annual campaign on suicide awareness, collaterals, in-house newsletter, annual  report, website, social media and public relations.
  • Advocate programmes to expand existing community outreach services to raise suicide awareness within the community and in the general population.

Key Deliverables will include (assisting HOD & AM):

  • Implementation of all publicity, outreach, community, research, fundraising projects, events and activities - including post-event evaluations and recommendations
  • Ensure timely delivery (with high standards) and distribution of collaterals, in-house newsletter, annual report and maintenance of website and social media according to SOPS set out by organisation
  • Identify, contact and create leads and publicity of SOS training workshops and talks including delivery of publicity talks and event presentations
  • Follow-up and expand on external collaborations for Partnerships and Engagements in Suicide Prevention and Fund Development

Candidate Requirements

EDUCATIONAL QUALIFICATIONS

  • Professional Training in Comms, Marketing and Fund Development
  • Bachelor Degree

RELEVANT EXPERIENCE

  • Corp Comms/Marketing & Fund Development

Only shortlisted candidates will be notified.

How to apply

Please indicate your current and expected salary. Interested persons are invited to send their resume with a recent photograph:

By email:
HRD@sos.org.sg
By mail: 

Samaritans of Singapore (SOS) Human Resource Department
Block 10 Cantonment Close #01-01 Singapore 080010

Salary will commensurate with qualifications and working experience. Only shortlisted candidates will be contacted.
Job Code: 
1012
 | 
Published: 
September 14, 2021
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Job Description

The TMS Executive in the ‘24-7 Support’ team handles incoming texts from our clients in our round-the-clock Care Text service, a text-based service that provides emotional support for those in distress.

FUNCTIONAL RESPONSIBILITY

Display active listening skills, emotional maturity, ability to express empathy and without judgement while engaging in a conversation with a client.

EMPLOYMENT DETAILS

  • 8 months contract; option to work a 20 work-week or a 40 hour work week, able to work during weekends, public holidays and overnights (option to opt out of overnights can be considered)
  • Shift timings are 0730 to 1630 hr, 1330 to 2230 hr and 0200 to 0800hr
  • Shifts are conducted remotely (work from home) and option to work at our office premise (except for 0200 to 0800hr shift)

Candidate Requirements

EDUCATIONAL QUALIFICATIONS

  • Diploma or equivalent in any discipline, or
  • Currently studying in a tertiary institution.
  • A Diploma or equivalent in Social Work, Psychology or Counselling (preferred)

RELEVANT EXPERIENCE

  • Nil (On the job training is available)
  • Comfortable communicating in English
  • At least 18 years old
  • Experience in casework or crisis work; at least 1to 2 years of experience in the Social Service Sector (preferred)
  • Understands the Social Service landscape (preferred)
  • Experience in volunteer management or had volunteered with other SSAs (preferred)

Only shortlisted candidates will be notified.

How to apply

Please indicate your current and expected salary. Interested persons are invited to send their resume with a recent photograph:

By email:
HRD@sos.org.sg
By mail: 

Samaritans of Singapore (SOS) Human Resource Department
Block 10 Cantonment Close #01-01 Singapore 080010

Salary will commensurate with qualifications and working experience. Only shortlisted candidates will be contacted.
Job Code: 
1003
 | 
Published: 
September 14, 2021
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Job Description

A Social Worker/ Counsellor is the team player in the Client Care Services team. The role is a professional on the ground, who provides crisis, trauma and suicide grief counselling, case management and other clinical tasks to the clients served.

He/she is expected to provide high quality clinical services through direct practice, for those who are suicidal, in crisis (inclusive of trauma) or have lost someone through suicide. These services will be delivered through face to face/online counselling, group work, special projects and programmes.

CORE DUTIES AND RESPONSIBILITIES

  • Provide direct clinical services to suicidal individuals and their concerned parties as well as to suicide survivors over multi-modality approaches such as Counselling, Crisis Support, home visits, group work, phone calls and email.
  • Participate or take lead in Organisational projects or task forces relating but not limited to core service, as assigned
  • Represent the Organisation on community talks, training programmes or panel discussion to advocate or equip community on the topic of suicide P-I-P
  • Enhance his/her clinical knowledge and skills through active participation in the supervision; training, collaborative outreach with external professional group/agency and self-learning in order to provide up to standard clinical services to our clients

KEY DELIVERABLES

  • Ensure his/her clinical service output and outcome meeting the targets.
  • Active participation in the supervision, training, collaboration/outreach and self-learning
  • Be a contributively team player that sustains the client services

Candidate Requirements

Education Qualifications

  • A Bachelor Degree or Graduate Diploma in Social Work/ Counselling
  • Registered Social Worker/ Registered Counsellor (preferred)
  • Professional qualification/ certificate in psychotherapy/ therapeutic intervention model (preferred)

Relevant Experience

  • At least 2 years of direct practice and counselling experience
  • 3 years of direct practice and counselling experience (preferred)

Knowledge & Skills

  • Crisis Management/ Intervention
  • Counselling/ Case Management/ Psychotherapy
  • Mental Health/ Grief Counselling (preferred)
  • Group work experience (preferred)
  • Conversant in a 2nd language (preferred)

Behaviour Traits and Attitudes

  • Self-motivated
  • Good team player
  • Organized and efficient
  • Possess good interpersonal an communication skills
  • Willing to work in the evenings and during odd hours in accordance to service needs
  • Strong analytic and problem solving skills (preferred)
  • Assist in literature review and report writing
  • Meticulously maintain and collate confidential records of contact with participants and data collected
  • Transcribe audio recordings of interview transcripts, including transcribing and translating of interviews conducted in Mandarin
  • Contribute in preparing data for analysis
  • Prepare findings for dissemination in multiple formats (e.g., powerpoint, infographics, video)
  • Undertake other administrative tasks related to the research project

Only shortlisted candidates will be notified.

How to apply

Please indicate your current and expected salary. Interested persons are invited to send their resume with a recent photograph:

By email:
HRD@sos.org.sg
By mail: 

Samaritans of Singapore (SOS) Human Resource Department
Block 10 Cantonment Close #01-01 Singapore 080010

Salary will commensurate with qualifications and working experience. Only shortlisted candidates will be contacted.
Job Code: 
1008
 | 
Published: 
September 14, 2021
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Job Description

This role supports Head (Shared Resources) in the planning, implementation and maintenance of all ICT systems; client management applications, network and telephony, office productivity applications and other technology related equipment including printers, CCTV and computers. The scope also involves managing IT vendors and ensuring that periodic reports are submitted / analysed, service standards are met and red flags are raised on a timely basis. The incumbent will also serve as the organisation’s Data Protection Officer.

Systems Administration – Ability to manage vendors and maintain all ICT systems and equipment to ensure full functionality by analyzing logs/reports and setting up procedures for IT issues to be resolved in a timely manner. Ability to be proactive and provide timely assistance to serve our clients’/staff needs.

  • Manages and maintains ICT systems such as client management applications, network and telephony, office productivity applications and other technology related equipment including printers, CCTV and computers
  • Develop and review procedures for staffs and volunteers to report IT issues.
  • Troubleshoot issues reported and provide remote support after office hours. Activation to office is required if remote support doesn’t work.
  • Manage and coordinate with vendors and service providers to solve technical issues, conduct system enhancements and improving work experience in office.
  • Ensure periodic backups and health checks are done.
  • Ensure reports are submitted and Critical issues are raised promptly.
  • Ensure User Manuals are clear and up-to-date.
  • Provide end-user support to staffs and volunteers
  • Manages organisation’s office productivity applications
  • Ensure office productivity applications are available and troubleshoot if issues arises
  • Ensure the organisation’s directory service (staff and volunteer access) is accurately maintained

IT Administration – Ability to plan, implement, monitor and review IT administration work. Manages IT assets tracking.

IT Administrative Work

  • Maintain IT configurations, procedures and standard documentation
  • Conduct Windows Server, file server, Active Directory, DNS administrative work
  • Perform daily system monitoring and trouble-shooting, verifying the availability of all systems (servers, telephony system, staff desktops and hotline agents)
  • Apply Windows Desktop OS updates and patches on regular basis, configured or added new services based on staff requirements
  • Document and record major IT incidents, issues, tasks and projects
  • Prepare and configure IT equipment and accounts for users upon request
  • Manage and maintain all IT asset inventory

Records Management – Ability to maintain records management policies, including the SOS file management system.

Records Management Administrator

  • Maintains Record Management Policy (including record retention and disposal policies)
  • Maintains File Management System including File Naming Convention

Monthly Reports

  • On-going progress of current projects.
  • Performance and Productivity level of CRM system.
  • Uptime / Downtime statistics.
  • Maintenance and Service Schedule.
  • Vendor support level.

KEY DELIVERABLES

  • Availability of hotline 100% of the time
  • CRM uptime to be maintained as per SOP
  • Availability of email system 100% of the time
  • Availability of updated User Manuals within 5 days of implementation
  • All staff and volunteers adopt recommended records management practices and are confident to know where records are stored and which version is the latest version.
  • Ability to troubleshoot network, hardware and software problems.

Candidate Requirements

Education Qualifications

  • Diploma in IT
  • Bachelor Degree in IT (preferred)

Relevant Experience

At least 3 years of relevant experience in:

  • Project management
  • IT Hardware
  • Basic knowledge with Cisco devices (switches, IP phones etc)
  • Basic knowledge with Microsoft SQL Server and managing database
  • Basic IT networking skills

CORE VALUES

Accountability / Respect / Confidentiality / Collaboration

CORE COMPETENCIES

Decision Making / Planning & Organising / Customer Focus / Results Focus / Continuous Improvement / Taking Initiative

KNOWLEDGE / EXPERTISE AREA

Systems Administration / IT Administration / Records Management

Only shortlisted candidates will be notified.

How to apply

Please indicate your current and expected salary. Interested persons are invited to send their resume with a recent photograph:

By email:
HRD@sos.org.sg
By mail: 

Samaritans of Singapore (SOS) Human Resource Department
Block 10 Cantonment Close #01-01 Singapore 080010

Salary will commensurate with qualifications and working experience. Only shortlisted candidates will be contacted.
Job Code: 
1005
 | 
Published: 
January 1, 2021
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Job Description

The Programme Executive in the ‘24-7 Support’ team supports the work of the Core Services by conducting initial assessment of clients’ risks and needs and classifies incoming calls, emails and text messages according to the risk levels. He/She decides the follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling. Programme Executive also makes preliminary outgoing calls, emails or text messages and provides frontline support to volunteers who are manning the 24-7 hotline service.

He/She must be willing to do shift work which includes evenings, weekends, overnights and public holidays.

Candidate Requirements

Education Qualifications & Other Requirement

  • A Diploma or equivalent in Social Work, Psychology or in Counselling.
  • Supervision and administration duties.
  • Making outgoing calls and emails.
  • Coordinating emergencies.
  • Frontline support to volunteers.
  • Conducting debriefs especially for distressed volunteers.
  • Providing off-site support outside office hours.
  • 1-2 years of experiences in the Social Service Sector.
  • Experience in volunteer management or hotline operation.
  • Singaporeans/PR only

How to apply

Please indicate your current and expected salary. Interested persons are invited to send their resume with a recent photograph:

By email:
HRD@sos.org.sg
By mail: 

Samaritans of Singapore (SOS) Human Resource Department
Block 10 Cantonment Close #01-01 Singapore 080010

Salary will commensurate with qualifications and working experience. Only shortlisted candidates will be contacted.

Can't join us? Contribute in other ways.

For emotional support

24 Hour Hotline

p 1800-221 4444

E-mail

m PAT@SOS.ORG.SG