Available Positions

JOB DESCRIPTION

Position Summary:

The Crisis Support Executive (CSE) in the Crisis Support Team supports the work of the Core Services by conducting initial assessment of clients’ risks and needs. This includes classifying of incoming calls and text messages according to the risk levels. He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling.

CSE also makes preliminary outgoing calls or text messages, if necessary, to facilitate the initial assessment in terms of client risk level. He or she provides frontline support to volunteers who are manning the organisation’s 24-7 hotline service.

Duties and Responsibilities:

· Conduct initial assessment and classify incoming calls and text messages according to the risk levels. Scope of work includes:

– Classify calls and text messages on the system

– Make outgoing calls or text messages where necessary to facilitate assessment

– Provide first level response to low-risk clients where necessary

– Provide information on SOS services or on community resources to third party callers

– Support in the administration and documentation of the processes

– Refer cases to the Clinical team for follow up actions/crisis support interventions

– Coordinate on the activation of emergency support where applicable

· Frontline support to volunteers (SAMs) who are manning the organisation’s 24-7 Services. Scope of work includes:

– Assist with phone or chat duties in the event of shortage of volunteers

– Being activated onsite to support persons in crisis or next-of-kin

– Support in training and supervision of trainee volunteers

– Orientate and guide new volunteers who have just started performing call or messaging duties on their own

– Support and guide volunteers in the Phoneroom or over online platforms by listening in during calls or monitor chats and provide consultation where appropriate

– Conduct debrief sessions with volunteers where necessary, especially for those who handled calls or chats with imminent risks and experienced distress as a result

– Update volunteers on callers’ or clients’ development

– Provide off-site support for volunteers outside of office hours where necessary

JOB DESCRIPTION

Duties and Responsibilities:

• Conduct initial assessment and classify incoming calls, emails and text messages according to the risk levels. Scope of work includes:

1. Classify calls, emails, text messages on the system
2. Make outgoing calls, emails or text messages where necessary to facilitate assessment
3. Provide first level response to low-risk clients where necessary
4. Provide information on SOS services or on community resources to third party callers
5. Support in the administration and documentation of the processes
6. Refer cases to the Clinical team for follow up actions/ crisis support interventions
7. Coordinate on the activation of emergency support where applicable

• Frontline support to volunteers (SAMs) who are manning the organization’s 24-7 Services. Scope of work includes:

1. Assist with phone or chat duties in the event of shortage of volunteers
2. Being activated onsite to support persons in crisis or next-of-kins
3. Support in training and supervision of trainee volunteers
4. Orientate and guide new volunteers who have just started performing call or messaging duties on their own
5. Support and guide volunteers in the Phoneroom or over online platforms by listening in during calls or monitor chats and provide consultation where appropriate
6. Conduct debrief sessions with volunteers where necessary, especially for those who handled calls or chats with imminent risks and experienced distress as a result
7. Update volunteers on callers’ or clients’ development
8. Provide off-site support for volunteers outside of office hours where necessary

JOB DESCRIPTION

Key Responsibilities:

• Support literature reviews, environmental scans, benchmarking and background research.
• Prepare tables, charts, summaries and other materials to communicate research and data clearly.
• Coordinate meetings, including scheduling, agendas, action tracking and follow up.
• Take meeting notes and maintain project documentation, trackers and shared repositories.
• Consolidate stakeholder feedback and inputs from meetings, consultations and workshops.
• Prepare and organise event and facilitation materials, workshop resources and presentation decks.
• Contribute to reports, presentations, research summaries, briefing materials and other departmental outputs.
• Support coordination with internal and external stakeholders.
• Provide logistical, administrative and project coordination support to help projects and events progress according to agreed milestones.
• Support other Strategy and Research projects and departmental priorities where required.

JOB DESCRIPTION

Duties and Responsibilities:

Financial Accounting Reporting & Operations:

• Prepare full sets of accounts, account reconciliations, and monthly financial reports.
• Ensure timely month-end closing, including accounts receivable billings, and maintenance of supporting schedules.
• Maintain the Fixed Asset Register, including asset acquisitions, disposals, depreciation, and annual verification exercises.
• Support budget preparation, forecasting, and management reporting processes.
• Prepare financial analyses and variance reports for management and budget holders.
• Prepare reports for IPC charity portal submission.

Donations & Fund Management:

• Manage accounting and reporting for grants, restricted funds, donations, and sponsorships.
• Prepare grants and financial reports in accordance with funders’ requirements.
• Ensure accurate reconciliation of grant balances and funding records.
• Ensure reconciliation between financial records and donor management systems.
• Coordinate resolution of donation-related discrepancies and liaise with internal stakeholders where required.
• Support regulatory reporting requirements, including charitable donation reporting and other statutory submissions.
• Conduct Anti-Money Laundering (AML) screening and compliance checks for applicable donations.
• Support grant or fund audits and ensure timely closure of audit findings.

Treasury & Receivables Management:

• Assist in cash flow forecasting and treasury planning activities.
• Monitor fixed deposit schedules and related treasury documentation.
• Oversee receivables management, including follow-up of outstanding balances and collection efforts.
• Support shared cost allocation exercises and related financial analysis.

Compliance, Governance & Risk Management:

• Support the maintenance and enhancement of financial controls, policies, and Standard Operating Procedures (SOPs).
• Conduct vendor due diligence reviews and compliance assessments for significant procurement exercises.
• Ensure adherence to accounting standards, regulatory requirements, and internal governance policies.
• Support Audit & Risk Committee administration, including preparation of meeting papers and minutes.
• Coordinate or support statutory audits and timely closure of audit findings.

Supervision & Stakeholder Support:

• Partner with budget owners and internal stakeholders to provide timely financial information and advisory support.
• Prepare cost centre reports, variance analysis, and management reports.
• Support fundraising and programme teams through financial reporting and reconciliation activities.
• Assist with finance-related initiatives and organisational projects, including new business or operational set-ups.
• Review the work of finance support staff.

Systems & Process Improvement:

• Participate in finance transformation and digitalisation initiatives.
• Support implementation and enhancement of finance and procurement systems.
• Identify opportunities to improve processes, strengthen controls, and increase operational efficiency.
• Assist in developing and documenting finance procedures and best practices.