JOB DESCRIPTION

Position Summary:

The Crisis Support Executive (CSE) in the Crisis Support Team supports the work of the Core Services by conducting initial assessment of clients’ risks and needs. This includes classifying of incoming calls and text messages according to the risk levels. He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling.

CSE also makes preliminary outgoing calls or text messages, if necessary, to facilitate the initial assessment in terms of client risk level. He or she provides frontline support to volunteers who are manning the organisation’s 24-7 hotline service.

Duties and Responsibilities:

· Conduct initial assessment and classify incoming calls and text messages according to the risk levels. Scope of work includes:

– Classify calls and text messages on the system

– Make outgoing calls or text messages where necessary to facilitate assessment

– Provide first level response to low-risk clients where necessary

– Provide information on SOS services or on community resources to third party callers

– Support in the administration and documentation of the processes

– Refer cases to the Clinical team for follow up actions/crisis support interventions

– Coordinate on the activation of emergency support where applicable

· Frontline support to volunteers (SAMs) who are manning the organisation’s 24-7 Services. Scope of work includes:

– Assist with phone or chat duties in the event of shortage of volunteers

– Being activated onsite to support persons in crisis or next-of-kin

– Support in training and supervision of trainee volunteers

– Orientate and guide new volunteers who have just started performing call or messaging duties on their own

– Support and guide volunteers in the Phoneroom or over online platforms by listening in during calls or monitor chats and provide consultation where appropriate

– Conduct debrief sessions with volunteers where necessary, especially for those who handled calls or chats with imminent risks and experienced distress as a result

– Update volunteers on callers’ or clients’ development

– Provide off-site support for volunteers outside of office hours where necessary

JOB DESCRIPTION

Duties and Responsibilities:

· Provide direct clinical services to suicidal individuals and their concerned parties as well as to suicide survivors over multi-modality approaches such as Counselling, Crisis Support, home visits, group work, phone calls and email.

· Participate or take lead in Organisational projects or task forces relating but not limited to core service, as assigned

· Represent the Organisation on community talks, training programmes or panel discussion to advocate or equip community on the topic of suicide

· Enhance his/her clinical knowledge and skills through active participation in the supervision; training, collaborative outreach with external professional group/agency and self-learning in order to provide up to standard clinical services to our clients

JOB DESCRIPTION

Duties and Responsibilities:

• Oversee the volunteer deployment and operational functions of SOS, including roster scheduling and coordination.
• Drive continuous process improvements by identifying and implementing innovative solutions, leveraging technology to enhance operational efficiency.
• Provide meaningful engagement and support to volunteers involved in SOS’s core services, such as the 24-hour Hotline and Care Text.
• Collaborate with program teams to ensure volunteers receive the necessary guidance and support for effective service delivery.
• Ensure volunteer compliance with organizational policies, particularly in areas related to data protection and confidentiality.
• Work with key volunteer leaders to cultivate camaraderie and foster a motivated, engaged volunteer community through targeted strategies.
• Participate in other VM functions and organization-wide initiatives, including volunteer recruitment, taskforce projects, events, and additional duties as assigned by HOD.

JOB DESCRIPTION

Duties and Responsibilities:

Working closely with the Deputy Director, Corporate Finance & Compliance, the Finance Manager drives financial governance, business partnering, and sustainability across the following areas:

Financial Reporting & Oversight:

• Oversee finance operations and review monthly management accounts and financial statements for accuracy and completeness.
• Oversee year-end closing and preparation of statutory financial statements.
• Analyse financial performance, identify trends and risks, and provide recommendations to management.
• Present financial information to management and committees where required.

Budgeting & Stakeholder Business Partnering:

• Lead the annual budgeting and periodic forecasting process across departments.
• Monitor performance against budget and highlight key variances.
• Work closely with department heads and project teams to provide costing, financial feasibility, and sustainability advice.
• Support grant applications, funding proposals, and new initiatives with financial analysis.
• Communicate financial information clearly and practically to non-finance stakeholders and guide them on financial policies and funding requirements.

Treasury, Banking & Fund Management:

• Oversee organisational cashflow and liquidity management.
• Review cashflow forecasts and approve fixed deposit placements and excess fund placements in accordance withapproved financial policies.
• Monitor restricted funds, designated funds, and grant utilisation.
• Liaise with bankers and administer bank accounts, mandates, authorised signatories, and e-banking controls.

Donations, Tax & Regulatory Compliance:

• Oversee donation accounting and reconciliation with the donation management system and donor receipting processes.
• Ensure compliance with tax-deductible donation reporting and IPC requirements.
• Manage tax compliance matters including withholding tax and statutory submissions to IRAS and ACRA.
• Review funder financial reports and regulatory filings prior to submission.

Governance, Audit & Risk Management:

• Maintain and strengthen financial policies, procedures, and internal controls.
• Act as the main finance liaison with auditors, regulators, funders and relevant external stakeholders.
• Coordinate audits and ensure timely closure of audit findings.
• Support enterprise risk management, Annual Report and prepare financial information and papers for the Finance Committee/Board.

Team Leadership & Operations:

• Lead, supervise, and develop the finance team, fostering a high‑performance culture.
• Review key accounting work, high-value transactions, and exception items.
• Ensure timely completion of finance operations and reporting activities.
• Promote financial discipline and knowledge sharing across the organisation through guidance and support to stakeholders.

Systems & Process Improvement:

• Oversee finance systems and ensure data integrity and proper usage.
• Lead finance digitalisation and automation initiatives and work with IT on system integration.
• Implement process improvements to enhance productivity and reporting quality.

JOB DESCRIPTION

Duties and Responsibilities:

Working closely with Assistant Manager (Communications), Advancement & Planning (A&P) to drive communications and engagement in the following areas:

Internal and External Communications:

• Support the development and execution of communications strategy to strengthen engagement and advocacy among employees, volunteers, and external stakeholders.
• Create and manage impactful narratives and content that articulate SOS’s mission, strategy, and initiatives across various channels, ensuring consistency in tone and messaging.
• Writing and vetting of various corporate communications. (e.g. Speeches, Decks, Media enquiries, Annual Report, Press Releases).
• Continuously evaluate the effectiveness of communication efforts and identify opportunities for enhancement.

Leadership and Media Engagement:

• Collaborate with senior management to shape key narratives for leadership speeches, media interactions, campaigns, and crisis communication planning.
• Provide communication support to senior leaders, including crafting messages, talking points, and media interview briefs.
• Manage media and PR engagements, cultivating strong relationships with journalists, influencers, and sectoral partners to increase visibility and positive coverage for SOS.

Branding and Storytelling:

• Uphold and strengthen SOS’s corporate branding and positioning across all communication platforms and materials.
• Develop creative, human-centred storytelling approaches that bring the organisation’s impact and beneficiaries’ voices to life.
• Support the production of communication materials such as newsletters, annual reports, website updates, and digital content.

Events and Partnerships:

• Provide end-to-end communications support for Key events and initiatives — including publicity plans, budget tracking, programming, media materials, event narratives, scripts, collaterals, and post-event reports.
• Build and maintain collaborative relationships with sectoral partners, corporates, advocates, and influencers to expand SOS’s reach and amplify SOS’s cause.
• Work closely with the A&P team to conceptualise and operationalise campaigns and major events that advance the agency’s brand, communications, and fundraising objectives.

Performance and Impact

• Measure and analyse effectiveness of communication initiatives by leveraging qualitative and quantitative data, tracking key performance indicators, and generating actionable insights that strengthen brand presence, optimise audience engagement, and support organisational goals.
• Produce donor impact report, annual report, or other marketing/educational collaterals for public consumption